In February 2018, schul.cloud® started in Germany. Since then, more than 4,000 schools have joined the schul.cloud® and trust in the free schul.cloud®. We are glad about the lively exchange and the open dialogue, which we may experience through our customer contact. In the discussions with customers we receive suggestions, constructive criticism and we are asked some questions. We collected these questions and used them as an opportunity to write a blog post for the most frequently asked questions from our customer dialogues.
We hope that these answers make it even easier for you to start and use schul.cloud. We are happy to take on further questions and look forward to your feedback. If you would like to submit questions or suggestions for other blog posts, you can contact us by phone at +49511/675190 or via our contact form. We are looking forward to the further exchange and hope you enjoy reading this blog post.
Wenn Sie die Meldung bekommen, dass Ihre E-Mail Adresse bereits in Verwendung ist, besteht bereits ein Account im schul.cloud System, der mit dieser E-Mail Adresse registriert ist. In diesem Fall müssen Sie eine alternative E-Mail Adresse für die Aktivierung der schul.cloud verwenden. Sie können die E-Mail-Adresse später in der schul.cloud ändern. Bitte teilen Sie uns die alternative E-Mail-Adresse mit, die Sie für die Aktivierung verwenden möchten. Wir passen die E-Mail-Adresse bei Ihrer Registrierung an, hierzu erhalten Sie von uns eine Rückmeldung.
If you do not receive an email to reset your account password, please check the following:
If you get the message that your e-mail address is already in use, there is already an account in the schul.cloud system registered with this e-mail address.
Um Ihr Kennwort zurückzusetzen, klicken Sie in Web-Desktop Client oder in den Apps im Login-Bereich auf „Kennwort vergessen?“.
Geben Sie im nächsten Schritt Ihre E-Mail Adresse ein. Sie erhalten eine E-Mail zum Zurücksetzen des Kennworts an Ihre eingegebene E-Mail Adresse. Klicken Sie auf den Button und geben Sie Ihr neuen Kennwort ein.
Wir empfehlen die Zurücksetzung des Kennworts über den Browser am PC, da es auf mobilen Endgeräten zu Anzeigefehlern kommt oder einige Geräte den Zurücksetzen-Link nicht korrekt aufrufen.
After you have registered in the schul.cloud, you will receive an activation letter by post with your activation key. This is on the way to you on the way, which can sometimes lead to delays.
Note: As we send you the letter to your school, it is usually sent to the secretariat. Please ask if it has already arrived there or check if you already have it in your mailbox at school.
If you can not log in to school.cloud, there may be several reasons. Please check the following points thoroughly:
Did you receive the activation key by mail?
Did you receive the registration key from a colleague or teacher?
Log in at https://app.schul.cloud/app#/start/register with your key. Only then can you log in with your user data.
Are your credentials correct?
Please check the correct spelling and case and exclude typing errors.
You have excluded these points and can not log in anyway?
You are welcome to call us anytime at 0511/675190 or you can contact us via our contact form.
Only users with the permission level "Teacher" can invite additional users to the schul.cloud.
You can then copy the displayed registration key and, for example, send it to students, parents or teachers by e-mail. Users can then register with the key at https://app.schul.cloud/#/register. Note: Registry keys can be created multiple times.
In general, members of schools and educational institutions from Germany, Austria and Switzerland are entitled to use schul.cloud. The initiative to register the schul.cloud comes from a teacher of the school / educational institution or the school management.
For schul.cloud students, teachers (this includes the school management as well as people who work administratively at the school) and parents of the respective school are entitled to users. These different user groups have different permissions.
Students on schul.cloud have the right to create channels and conversations. In addition, they have their own file storage. Parents can create conversations through the schul.cloud and have their own file storage. Teachers are allowed to create channels and conversations on schul.cloud. In addition, they have their own file storage. Teachers and school management can use the registry key to invite new users and administer schul.cloud.
If you get the message that your e-mail address is already in use, there is already an account in the schul.cloud® system which is registered with this e-mail address.
For security reasons, the authentication of a device on which schul.cloud® is not used for more than 4 weeks will be disabled. The account will then be logged out on this device and the login data must be entered again. When schul.cloud® is used, device authentication is automatically extended by 4 weeks. In order to prevent the expiration of the authentication, the App must therefore be used regularly.
Inhalte in der schul.cloud sind Ende-zu-Ende-verschlüsselt. Um die Inhalte aufrufen zu können, wird daher ein gültiger Schlüssel benötigt. Sollten Ihnen in einem Chat die Inhalte verschlüsselt angezeigt werden, muss von einem Gesprächspartner ein Schlüssel übermittelt werden. Sie können hierzu im Chat eine Anfrage starten, die dem Gesprächspartner dann zur Übermittlung angezeigt wird.
Sollten die Inhalte dennoch weiterhin verschlüsselt angezeigt werden, rufen Sie die schul.cloud über den Desktop-Client auf und verwenden Sie die Tastenkombination STRG+Shift+R.
Mehr Informationen zur Verschlüsselung finden Sie in unserem Hilfevideo
Whether files can be opened directly in the app depends on the file format of the file. PDF files can be opened and displayed directly in the mobile apps. Video and audio formats can also be played directly.
An external application is required to open and edit open documents. To do this, the file must be downloaded and opened in an external application.
Voice messages can be recorded in the mobile apps.
iOS: In chat, tap the "plus" symbol next to the text field and select "Voice Message". Tap the record button and record your message. Tap the "Done" button to send the message.
Android: In chat, tap the paper clip icon next to the text field and select "Voice Message". Tap the record button and record your message. Tap the hook in the upper right corner to send the message.
This means that you have to make a key request and this must be confirmed by the others. Please also note our help article "How to request and confirm a key for communication". In this video, we describe how to deal with key request issues in all schul.cloud clients and what solutions you can take.
We are traveling throug Germany during the school year. Our free series of events covers all solutions to the digital school ecosystem. At these events you will have the opportunity to get to know the functions of schul.cloud® better and to discuss these with the consultants in the workshops.
All information about the series of events can be found on our website: www.heinekingmedia.de/education/veranstaltungen
Yes, you can easily sign in on multiple devices. With the different apps, you always have your schul.cloud® with you - at the school PC with the desktop application, at home via the web and on the go on your smartphone or tablet.
The user authorizations are linked to the user role the user has. You define the user role directly during the creation of the registration key. In the basic school.cloud you can choose between the user roles teacher, student or parent.
Teacher: Can create channels and conversations, invite other users and administer user data via the user administration
Students: Can create channels and conversations
Parents: Can create conversations
If you use the basic module of schul.cloud pro, you can create your own user roles via the organization settings -> user roles and assign the desired permissions to them.
The e-mail address can be changed by each user independently. To do so, click on "Settings" or your profile picture in the Web- or Desktop Client and change your e-mail address in the "E-Mail" section. The new e-mail address can be used from the next login.
The user data (name/first name) of all other users can be changed by users with the role "teacher" or administrators (schul.cloud pro). To do so, click on the pencil icon in the user's row in the user administration and adjust the name.
Zum Einladen von Nutzern kann ein 10-stelliger Registrierungsschlüssel erstellt werden. Dies können Sie in allen Clients machen:
iOS: Klicken Sie in der Seitenleiste auf Ihr Profilbild und rufen Sie die Einstellungen auf. Klicken Sie auf „Registrierungsschlüssel“ und dann auf das Plus-Symbol, um einen neuen Schlüssel zu erstellen. Über diesen Schlüssel können sich andere Nutzer selbstständig registrieren.
Android: Klicken Sie in der Seitenleiste auf „Einstellungen“ und dann auf „Registrierungsschlüssel“. Klicken Sie auf das Plus-Symbol, um einen neuen Schlüssel zu erstellen. Über diesen Schlüssel können sich andere Nutzer selbstständig registrieren.
Web/Desktop-Client: Klicken Sie unten links auf „Nutzer einladen“, um einen neuen Schlüssel zu erstellen. Alternativ können Sie den Schlüssel ebenfalls über Einstellungen -> Registrierungsschlüssel erstellen.
Weitere Informationen zum Einladen von Benutzern finden Sie hier.
As a student or parent, please contact the contact person of your school or the responsible teacher. Only teachers can make this change.
As a teacher, please follow the steps below:
Confirm your changes by "editing".
As a teacher, you can administer settings in the user management. There you will see all created users with name, creation date, status and assigned role.
Users can only be deleted by teachers.
Attention: After the user is removed from the organization, the user will be deleted permanently. A subsequent restoration of the user is not possible. Users can only be deleted by teachers.
You have the option to mute (= mute) the settings so that you do not receive any notifications. If the topic is no longer relevant, you can also leave the channel, re-entry is easily possible depending on the channel type. If your own channel is no longer necessary for the topic, but the communication does not stop, you can refer the conversations to the right channels and delete the "flooded" channel.
Yes, parents can also be integrated into schul.cloud.
If you also want to involve other user groups, such as school administrators, employees or school administrators, and if you need additional functions besides messenger and file storage, we recommend our extension schul.cloud pro. Further information can be found at: https://schul.cloud/schul-cloud-pro.
This view is correct in the administration console of schul.cloud. There are no administrators in the Basis-schul.cloud, the administration is split up to all users with the permission "teacher". If you would like your school to be administrated by certain administrators or make further settings, we would be happy to advise you on schul.cloud pro.
Make sure you always have a stable internet connection. Also make sure that you do not close the app immediately after sending your message. If you use Android make sure that there is still enough free space on your device.
Each user has 250 MB of space available. There is no distinction between user groups.
The school.cloud pro generally has 200 GB of storage available per school, which is shared between users. If required, you can allocate more storage space to individual users.
Note: This answer refers to the schul.cloud pro version 2013 to 2018.
In the basic-schul.cloud each user has 250mb of storage space available. If your storage space is full, first check your own file storage. Here you can delete files you no longer need. If the storage space is still full, check the file repositories of the channels you are a member of. Files uploaded to the channel will be subtracted from your space. You can delete your uploaded files from the channel file trays to clear your storage space.
If you need more space, you can upgrade on the schul.cloud® pro, where there ist 1GB of space available.
The schul.cloud is based on the existing communication platform stashcat® and has the same technical background. The infrastructure is therefore already available and can be used for schul.cloud®. This means that schul.cloud® users will not be charged for using the app in the future.
stashcat® is already used by the police in Lower Saxony and Hesse. More information about the basic technology stashcat® can be found at www.stashcat.com/en.
To receive e-mail notifications, you have to activate this option within the schul.cloud®. To do so, click on Settings -> Email and activate the email notifications. When interacting in channels or conversations, you will receive a summary of the interactions by email if you have not retrieved the messages directly in the app.
An extension of the storage space is not possible in the free version. If more space is needed, we recommend our extension schul.cloud® pro.
Für die schul.cloud gibt es insgesamt vier pro-Module, die Sie individuell auswählen können.
schul.cloud pro Grundmodul (Voraussetzung für alle weiteren Module)
Ordnersynchronisation (nur Desktop-Client)