FAQ

In February 2018, schul.cloud® started in Germany. Since then, more than 4,000 schools have joined the schul.cloud® and trust in the free schul.cloud®. We are glad about the lively exchange and the open dialogue, which we may experience through our customer contact. In the discussions with customers we receive suggestions, constructive criticism and we are asked some questions. We collected these questions and used them as an opportunity to write a blog post for the most frequently asked questions from our customer dialogues.

We hope that these answers make it even easier for you to start and use schul.cloud. We are happy to take on further questions and look forward to your feedback. If you would like to submit questions or suggestions for other blog posts, you can contact us by phone at +49511/675190 or via our contact form. We are looking forward to the further exchange and hope you enjoy reading this blog post.

Registration/Login

  • After you have registered in the schul.cloud, you will receive an activation letter by post with your activation key. This is on the way to you on the way, which can sometimes lead to delays.

    Note: As we send you the letter to your school, it is usually sent to the secretariat. Please ask if it has already arrived there or check if you already have it in your mailbox at school.

  • If you can not log in to school.cloud, there may be several reasons. Please check the following points thoroughly:

    Did you receive the activation key by mail?

    • Yes? Have you already completed your registration? If not, please follow the instructions at: https://schul.cloud/activation
    • No? The activation key is sent to you by mail. If after 2 weeks no letter has arrived yet, please contact us.

    Did you receive the registration key from a colleague or teacher?

    Log in at https://app.schul.cloud/app#/start/register with your key. Only then can you log in with your user data.

    Are your credentials correct?

    Please check the correct spelling and case and exclude typing errors.

    You have excluded these points and can not log in anyway?

    You are welcome to call us anytime at 0511/675190 or you can contact us via our contact form.

  • Only users with the permission level "Teacher" can invite additional users to the schul.cloud.

    • Click on "Invite user" on the main page below.
    • Determine how long the registration key is valid and how many users can use it.
    • Select the group (students, parents, or teachers) for which you would like to create invitations.
    • Then select "Create registry key".
    • Please note that the created registry key is only valid for the specified period.

    You can then copy the displayed registration key and, for example, send it to students, parents or teachers by e-mail. Users can then register with the key at https://app.schul.cloud/#/register. Note: Registry keys can be created multiple times.

  • In general, members of schools and educational institutions from Germany, Austria and Switzerland are entitled to use schul.cloud. The initiative to register the schul.cloud comes from a teacher of the school / educational institution or the school management.

    For schul.cloud students, teachers and parents of the respective school are entitled to users. These different user groups have different permissions.

    Students on schul.cloud have the right to create channels and conversations. In addition, they have their own file storage. Parents can create conversations through the schul.cloud and have their own file storage. Teachers are allowed to create channels and conversations on schul.cloud. In addition, they have their own file storage. Teachers can use the registry key to invite new users and administer schul.cloud.

  • If you receive the message that your email address is already in use, this may be due to one of the following reasons:

    • You have already registered an account in schul.cloud with this email address.
    • You use the module "Drive" in WebUntis. The file storage of the WebUntis Drive is based on the same technology as the schul.cloud. If you are already using the email address for the WebUntis Drive, you must use an alternative email address for the schul.cloud®
  • Students receive an invitation to schul.cloud from their teacher. With this you can log in on the login-page. To use the apps, they must first be downloaded from the Apple iTunes Store for iOS devices and the Android Play Store for Android devices. Students can then sign up with their credentials.

  • For security reasons, the authentication of a device on which schul.cloud® is not used for more than 4 weeks will be disabled. The account will then be logged out on this device and the login data must be entered again. When schul.cloud® is used, device authentication is automatically extended by 4 weeks. In order to prevent the expiration of the authentication, the App must therefore be used regularly.

First Steps

  • Yes, we have prepared a parent letter including a declaration of consent as a template for you. You can simply download it and use it directly.

  • This means that you have to make a key request and this must be confirmed by the others. Please also note our help article "How to request and confirm a key for communication". In this video, we describe how to deal with key request issues in all schul.cloud clients and what solutions you can take.

  • We are traveling throug Germany during the school year. Our free series of events covers all solutions to the digital school ecosystem. At these events you will have the opportunity to get to know the functions of schul.cloud® better and to discuss these with the consultants in the workshops.

    All information about the series of events can be found on our website: www.heinekingmedia.de/education/veranstaltungen

  • Yes, you can easily sign in on multiple devices. With the different apps, you always have your schul.cloud® with you - at the school PC with the desktop application, at home via the web and on the go on your smartphone or tablet.

Administration

  • As a student or parent, please contact the contact person of your school or the responsible teacher. Only teachers can make this change.

    As a teacher, please follow the steps below:

    • Click on the small gear icon in the lower left corner.
    • Then select "Organization Settings".
    • Click on the "Users" tab.
    • Then click on the three dots to the right of the username you want to change.
    • With the option "Edit user" you can now make the desired changes.

    Confirm your changes by "editing".

  • As a teacher, you can administer settings in the user management. There you will see all created users with name, creation date, status and assigned role.

    • Click on the small gear icon in the lower left corner.
    • Then select "Organization Settings".
    • Click on the "Users" tab.
  • Users can only be deleted by teachers.

    • Click on the small gear icon in the lower left corner.
    • Then select "Organization Settings".
    • Click on "Users".
    • Then click on the three dots to the right of the username you want to delete.
    • With the option "remove from organization" you can now remove the user.

    Attention: After the user is removed from the organization, the user  will be deleted permanently. A subsequent restoration of the user is not possible. Users can only be deleted by teachers.

  • Messages can not be removed from users in a chat in the current version of schul.cloud. Feel free to follow our social media channels to stay up-to-date with new schul.cloud features.

  • You have the option to mute (= mute) the settings so that you do not receive any notifications. If the topic is no longer relevant, you can also leave the channel, re-entry is easily possible depending on the channel type. If your own channel is no longer necessary for the topic, but the communication does not stop, you can refer the conversations to the right channels and delete the "flooded" channel.

    By the way: The schul.cloud® pro ives you more administrative options. We are happy to advise you on this!

  • Yes, parents can also be integrated into schul.cloud.

    If you also want to involve other user groups, such as school administrators, employees or school administrators, and if you need additional functions besides messenger and file storage, we recommend our extension schul.cloud pro. Further information can be found at: https://schul.cloud/schul-cloud-pro.

  • This view is correct in the administration console of schul.cloud. There are no administrators in the Basis-schul.cloud, the administration is split up to all users with the permission "teacher". If you would like your school to be administrated by certain administrators or make further settings, we would be happy to advise you on schul.cloud pro.

App-specific

  • No, as a user of schul.cloud pro you need the schul.cloud pro-App. You can find the apps for free download  in the AppStore for iOS devices and in the PlayStore for Android devices.

    Note: This answer refers to the schul.cloud pro version 2013 to 2018.

  • Make sure you always have a stable internet connection. Also make sure that you do not close the app immediately after sending your message. If you use Android make sure that there is still enough free space on your device.

Data Protection

  • The schul.cloud is not processing data on behalf of the school, because we process the data on behalf of each individual user. A contract for order processing is therefore not necessary. Of course, in the schul.cloud all data protection requirements are guaranteed. At the beginning every user confirms the terms of use and the privacy policy, which explains in detail the processing of the data.

Technology

  • Each user has 250 MB of space available. There is no distinction between user groups.

    The school.cloud pro generally has 200 GB of storage available per school, which is shared between users. If required, you can allocate more storage space to individual users.

    Note: This answer refers to the schul.cloud pro version 2013 to 2018.

  • In the basic-schul.cloud each user has 250mb of storage space available. If your storage space is full, first check your own file storage. Here you can delete files you no longer need. If the storage space is still full, check the file repositories of the channels you are a member of. Files uploaded to the channel will be subtracted from your space. You can delete your uploaded files from the channel file trays to clear your storage space.

    If you need more space, you can upgrade on the schul.cloud® pro, where there ist 1GB of space available.

  • The schul.cloud is based on the existing communication platform stashcat® and has the same technical background. The infrastructure is therefore already available and can be used for schul.cloud®. This means that schul.cloud® users will not be charged for using the app in the future.

    stashcat® is already used by the police in Lower Saxony and Hesse. More information about the basic technology stashcat® can be found at www.stashcat.com/en.

Features

  • An extension of the storage space is not possible in the free version. If more space is needed, we recommend our extension schul.cloud® pro.

schul.cloud® pro

  • You are welcome to call us anytime at +49511/675190 or you can contact us via our contact form.

    For more information about schul.cloud pro you are welcome to visit our website at https://schul.cloud/en/schul-cloud-pro

  • The costs of schul.cloud pro depend of the number of students at your school. If you are interested, we look forward to hearing from you via our contact form.

  • Yes, you have the opportunity to receive a 4-week trial of schul.cloud® pro through our consultants. For this please contact us via our contact form, then we will contact you for further action.

    For the free schul.cloud® you can register at any time via our registration form.

  • Yes, we offer a brochure on schul.cloud® and a brochure on schul.cloud® pro for download.

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  • Storage of the progress of contacts

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  • Storage of your last website visit

  • Storage of anonymous usage data for analysis purposes

Unauthorized functionality

  • Allows sharing pages over social networks

  • display advertising promotions that match your interests

Allowed functionality

  • Storage of the progress of contacts

  • the consistent display of page content

  • Storage of your last website visit

  • Storage of anonymous usage data for analysis purposes

  • Allows sharing pages over social networks

  • display advertising promotions that match your interests